HOW TO MAKE AND CANCEL AN APPOINTMENT

Book your Appointment through Patient Access

Patient Access is available to ALL our registered patients.  Once registered, you can book your appointment(s) online.

To register for this service, please click here

BOOK AN APPOINTMENT

 

Appointments

If you think you need to see a doctor today, please call the practice to let us know. We will arrange for a doctor to call you back within 2 hours. The doctor will try to help you over the phone. 60% of urgent call backs are resolved over the phone by our doctors. If you need to be seen in a face-to-face appointment, the doctor who calls you back will arrange this for you.

We do not currently offer a walk-in service to our patients, so please request a call-back from the doctor if you think you need to be seen today. 

Advanced bookings can be made up to 6 weeks in advance online or by calling reception on 0208 678 5420.

Please let the surgery know in good time if you are unable to attend your appointment.

 

As you will understand, sometimes people do need emergency treatment or need more of our time. This can lead to our doctors running late. We appreciate your patience if this happens and will try to let you know if your doctor/nurse is running late.

If you would like a chaperone for your appointment please let us know.

If you require a translator for your consultation please let us know when you book your appointment.

Please also let us know if you or your child has a rash with fever and we will try to minimize your contact with other patients.

 

GP Access Hubs

Registered patients of Clapham Park Group Practice can access extended opening times at four specially selected GP Access Hubs in the borough.

Our GP Access Hubs offer appointments seven days a week at the following times:

  • 12pm–8pm Monday to Friday
  • 8am-8pm Weekends and bank holidays

To book an appointment, simply call us as usual. If you are unable to attend an appointment during our usual opening times, if you wish you can be referred to a GP Hub.

For further information you can visit  www.lambethgpaccesshubs.co.uk

 

Emergencies

Outside of our usual opening hours our answerphone will give you the number for SELDOC (South East London Doctors Co-operative) which is a co-operative of local GP’s providing out-of-hours care.

If you need to speak to a GP when the surgery is closed, please ring SELDOC on 020 8693 9066 and a receptionist will take your details. 

A doctor will call you back and give advice, or you may be asked to attend the base, at Dulwich  Hospital, East Dulwich Grove, SE22 8PT or at Lewisham hospital. If needed a visit may be arranged.

If you need medical advice or dental advice outside of surgery hours you can call NHS 111 by calling '111'.

If you need emergency treatment in a critical or life threatening situation, you should go to the nearest Accident and Emergency department or call 999 for an ambulance.

 

Telephone Consultations

If you wish to speak to a doctor or nurse please call before midday and we will call you back.

We only accept urgent phone calls after midday and these are dealt with by the duty doctor.

We ask that if you have rung the surgery that you do make sure the telephone number you give to reception is correct and that you will be able to take the call when it is returned.

 

Visits

If you are unable to come to the surgery, please try to make your request for a visit before 10.00 and if possible please tell the receptionist the reason why you are requesting a visit so that we can prioritise these calls.

Where possible you will see your usual doctor.

In the time it takes a doctor to see one patient at home, we can see four patients in the surgery, so we appreciate it if you can come to the surgery when ever possible.

Visits are usually made after morning surgery, or early afternoon.