GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

Our practice currently loses around 3,000 GP appointments a year due to patients failing to attend or cancel their appointments. This costs the NHS around £70,000 a year, increases wait times, and wastes valuable appointments that could be used by other patients.

How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 020 8678 5420 as soon as possible, and at least 30 minutes before your appointment time. You can also respond to your appointment reminder text message using the word CANCEL. This will enable us to offer your appointment to someone else.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.


Cancel with Patient Access