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We are piloting ‘eConsult’ to allow patients to get medical help without making an appointment or calling the practice.

We have introduced ‘eConsult’ to help you get health advice online. eConsult allows you to self-check your symptoms and find medical guidance written by doctors 24/7. With eConsult you can:

  • self-check your symptoms and find medical guidance written by doctors 24/7
  • get administrative help (e.g. a medical certificate or letter from the surgery)
  • seek medical advice from our doctors at the surgery

Please note the following important information below:

  • This is only for patients registered with our practice
  • It is not an appropriate route to seek urgent medical help
  • It is not a bypass or shortcut for requesting routine GP appointments
  • Where a response has been requested, we aim to respond by the end of the next working either by email (don’t forget to check your junk email folder) or with a phone call, as appropriate to your consultation
  • The eConsult tool works best for issues that we can resolve – or start to resolve – online, for example by generating a script, arranging a blood test etc. There will be some problems where the appropriate next step is for you to see or speak to a GP routinely, in which case we will advise you by email to make an appointment. All information about booking a face to face appointment is here: https://www.claphamparkgp.com/make-and-cancel-an-appointment

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