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IMPORTANT: Temporary Practice Entrance

We are busy expanding and improving our practice building. Work started in August 2018 and is due to finish before Christmas. Here is some important information for our patients:

  1. Our practice entrance will temporarily move to 9A Rathmell Drive on Monday 13th May. Patients will need to enter the practice via Rathmell Drive until our new building is finished. This should take around 6 months. When works are completed, our main entrance on Clarence Avenue will re-open.
  2. We will be using a slightly smaller waiting room for the rest of 2019 as our main waiting room will be closed. Don't worry - once the building is complete we will have much more space.
  3. You will hear a bit of banging and you will find that parts of the building are temporarily closed, but we will keep disruption to a minimum. Most of the noisy work will be done between 8AM-4PM, Monday-Friday.

We are excited for you to see your new GP surgery in 2020. Thank you for your patience and understanding.

We are piloting ‘eConsult’ to allow patients to get medical help without making an appointment or calling the practice.

We have introduced ‘eConsult’ to help you get health advice online. eConsult allows you to self-check your symptoms and find medical guidance written by doctors 24/7. With eConsult you can:

  • self-check your symptoms and find medical guidance written by doctors 24/7
  • get administrative help (e.g. a medical certificate or letter from the surgery)
  • seek medical advice from our doctors at the surgery

Please note the following important information below:

  • This is only for patients registered with our practice
  • It is not an appropriate route to seek urgent medical help
  • It is not a bypass or shortcut for requesting routine GP appointments
  • Where a response has been requested, we aim to respond by the end of the next working either by email (don’t forget to check your junk email folder) or with a phone call, as appropriate to your consultation
  • The eConsult tool works best for issues that we can resolve – or start to resolve – online, for example by generating a script, arranging a blood test etc. There will be some problems where the appropriate next step is for you to see or speak to a GP routinely, in which case we will advise you by email to make an appointment. All information about booking a face to face appointment is here: