Community Pharmacy Consultation Service (CPCS)




Clapham Park Group Practice are pleased to advise our patients that we are now able to refer our patients to Community Pharmacists for minor illness conditions for a same day consultation.

Community Pharmacy Consultation Service (CPCS)


What conditions can the clinical pharmacist treat?

 This will include minor ailments and minor illnesses such as:

  • Bites and stings
  • Colds and flu like symptoms
  • Congestion (blocked or runny nose, hay fever, excess mucus etc)
  • Ear wax
  • Eyes (conjunctivitis, dry, runny or sore eyes)
  • Gastric & Bowel issues (constipation, heartburn, indigestion, haemorrhoids, vomiting)
  • Gynae & Thrush conditions
  • General muscular pain, sprains and strains
  • Skin conditions (acne, athletes foot, dermatitis, rashes, warts & verrucas, etc)
  • Mouth & throat conditions (cold sore, ulcers, sore throat etc)


What conditions aren’t referred to the clinical pharmacist?

This will include:

  • Children under 1 year old
  • Immunosuppressed patients
  • Severe symptoms
  • Pregnant patients
  • Symptoms/conditions that have lasted more than 3 weeks
  • Has not responded to over-the-counter medication

Our receptionists are now asked to gather some information about your medical issue.   Any information given is treated strictly confidentiality. Our receptionists have access to a range of clinical staff  and services, so need to ask you a few questions so they can find the most appropriate solution or service that meets your needs, This also helps us to use appointments more effectively and keeps waiting times down.

For example, for some minor illnesses our reception team now have access to book you for a same day appointment with an NHS community pharmacist for a personal consultation. Having listened to your symptoms, and if they meet the criteria, they will signpost you to an NHS community pharmacist of your choice. We appreciate your support with this as it will help free up appointments to GPs for those with a more urgent or complex need.

Clapham Park Group Practice will advise patients if a referral is being made and that the Pharmacy will contact the patient within the next 24 hours. There are no specific appointment times given. If a patient has not been contacted by the Pharmacy within 24 working hours, they should contact the Pharmacy directly.

Published: Aug 5, 2022