HOW TO ORDER A REPEAT PRESCRIPTION
Prescription requests are processed over two working days (not including the day your request is submitted). Please do not call the practice to request a prescription as this blocks our telephone line. In order to allow for an audit trail and to prevent any mistakes, medication requests are not taken over the phone. A written request is required directly from the patient. It is your responsibility to ensure that your repeat prescription request is ordered in plenty of time. Please do not allow your medication to run out before making a request. Prescriptions can be requested via the below methods:
Patient Access is available to ALL our registered patients. Once you have registered with Patient Access, you will be able to order your repeat prescription online.
To register with Patient Access, please click here.
Alternatively you can:
- Email the practice: Please include your name, date of birth, the name of the medication required and the pharmacy you wish to collect your medication from.
- Request your medication via your pharmacy: Most local chemists offer a repeat prescription collection service. You can request your repeat prescription by contacting your pharmacy, by phone or in person, who will forward your request on to the practice.
- Complete our online form: If you are unable to submit your request via Patient Access, please submit your request here. Please ensure you include the name of your required medication within your message and the FULL address of the pharmacy to have your prescription sent straight to the pharmacy directly.
IMPORTANT: Please be advised that we do not contact patient’s to confirm when a prescription has been issued due to the amount of requests authorised in a day. Patients are only notified via text where a medication cannot be issued. All prescription requests are processed over 48 working hours. You can double-check on the status of your medication request via Patient Access or by contacting your nominated pharmacy.
People in the following categories are automatically exempt from prescription charges: Children under 16, under 19 and in full-time education, men and women over 60, people with certain chronic medical conditions, pregnant women and women within one year of giving birth.
It is sometimes worthwhile to buy a season ticket for pre-payment of prescription charges. Form FP95 is available by simply contacting the number on the back of your prescription side slip.