Our Appointment System
Want advice from your doctor, information on self-help or have an administrative request? Our eConsult service is available between 08:00 on Monday and 18:30 on Friday. It allows you to get help before the end of the next working day.
If you have an urgent medical concern you can contact our “duty doctor” service by calling the practice between 08:00–12:00 and 13:30-17:30, Monday-Friday. One of our duty doctors will call you back the same day, usually within two hours to discuss your urgent concern. If you have a non-urgent query, we will ask you to book a routine telephone consultation or send us an online consultation via our eConsult service.
Our duty doctors consult with up to 150 patients a day; 60% of urgent call-backs are resolved over the phone by our doctors, but sometimes we will ask you to visit the practice for an examination or a face-to-face discussion.
Our receptionist will ask you to confirm your telephone number and will ask for a brief explanation of the issue you would like to discuss. This is for your benefit, and allows the duty doctor to prioritise calls so that we see patients in severe pain, or with a sick child, before an urgent medication query for example.
All staff have a legal, ethical and contractual obligation of confidentiality and must ensure they act appropriately to protect patient information against improper disclosure.
You can also book a routine telephone appointment with your preferred doctor to discuss non-urgent problems. You can do this by phoning the reception team on 020 8678 5420 or by submitting an online consultation via our eConsult service.
Arriving For Your Appointment
We ask that all patients try to arrive a few minutes early for their appointment.
Did you know?
Our Practice has a text message reminder system. Please make sure that, if you have a mobile phone, you tell us your number so that we can send you a reminder the day before your appointment.
- Where possible, we try to be understanding and accommodate patients who are late due to reasons outside of their control. It can help if you contact the practice to let us know that you are running late.
- Patients who arrive late for appointments may need to wait longer to be seen, as the doctor or nurse may need to fit them in around patients who have arrived on time.
- If a patient is more than 10 minutes late then they may be asked to rebook an appointment for another day. You will not be asked to re-book for another day if your appointment is urgent in nature, but you may need to sit and wait for the duty doctor to become available. This can take up to 2 hours.
- If you are unable to make your appointment, please call the practice to cancel as early as you can. Missed appointments at this practice cost the NHS over £3,000 a month in unused clinicians’ time, and wastes over 2,600 appointments per year.
Patients arriving late for appointments can cause our clinicians to run late and inconvenience other patients. We appreciate your consideration.