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Total Triage
Getting You the Right Care Quickly
All GP appointment requests – whether you call us or use our website – are checked first by a Senio GP. This system is called Total Triage. It helps make sure you get the right care, from the right person. This is recommended by the NHS as a way to improve access to GPs and to improve services for patients.
How to Use Total Triage at Clapham Park Group Practice
- Send us a request
- Click here to send us a request using our online consultation system called "AccuRx", or call us on 0208 678 5420.
- You can also use your NHS account (through the NHS website or NHS App) or NHS App to request an appointment
- We add your request to the triage list
- A senior GP checks your request
- We contact you by phone or SMS, usually on the same day
- With an appointment
- With advice or a referral
- To answer your query
- To signpost you to a more appropriate service
- Or to ask for more details
If you can’t fill in the online form, don’t worry. You can call or visit us, and our reception team will complete the form with you.
Appointments with Nurses or Healthcare Assistants can still be booked directly by our reception team.
If you need an appointment, we will ensure you are seen by the most suitable person for your needs. This could be a GP, Pharmacist, Advanced Nurse Practitioner, Practice Nurse, Social Prescribing Link Worker, or Healthcare Assistant.
When Will I Hear Back?
We usually contact you on the same day. At busy times, we might not contact you until the following day. Urgent requests are always seen first.
Emergencies
Triage means we can spot urgent problems and make sure we see those patients quickly.
In a life-threatening emergency, call 999 or go to your nearest A&E.
Why Are We Using Total Triage?
The NHS recommends Total Triage to make it easier and safer to get GP care. Some benefits include:
- Better access to your GP.
- You are seen by the right person, at the right time, in the right place.
- Reduced telephone call wait times.
- Better continuity of care.
- Reduced appointment waiting times.
- Improved access for patients who cannot use technology by reducing telephone queuing times.