Appointments

Patients and receptionists cannot book directly into GP appointments. All GP appointment requests are reviewed by a clinician before being booked as part of our Total Triage appointment system

We usually respond quickly and often offer same-day appointments for urgent problems or appointments within a week for less urgent problems. Please only complete the request form when you are ready to receive a response or phone call and are available for an appointment. The NHS can only provide care while you are in the UK, so please do not submit a request if you are abroad.

You can submit an appointment request in several different ways:

• Contact us to request an appointment by submitting a request online 
• Use your NHS account through the NHS website or NHS App to request an appointment
• Phone us on 020 8678 5420 and our reception team can help you complete an appointment request

We offer face-to-face and telephone consultations and will offer you the best appointment for your needs. Sometimes we can respond to your consultation by text message. If you need an examination or test, we will ask you to come in.

Please tell us:

• if there’s a specific doctor you would prefer to respond 
• if you would prefer to consult by phone, face-to-face, or by text/email
• if you need an interpreter
• if you have any other access or communication needs

Whether you make your request by phone, on-line or visiting us we will consider your request for an appointment or medical advice in the same way. We will tell you either the same day or the following day what will happen next.

This could be:

• An appointment that day or a subsequent day
• A phone call that day or a subsequent day
• A text message responding to your query
• Advice to go to a pharmacy or another NHS service

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

Where possible you will see your usual doctor.

In the time it takes a doctor to see one patient at home, we can see four patients in the surgery, so we appreciate it if you can come to the surgery when ever possible.

Visits are usually made after morning surgery, or early afternoon.

Ask at reception for enhanced access information