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Appointments
Book or cancel an appointment at our GP surgery.
Pharmacy and Self Care
See a Pharmacist
Patients can now get treatment for seven common conditions directly from their local pharmacy, without the need for a GP appointment or prescription.
But what does it cover and who will benefit? Here's everything you need to know.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
We are also now able to refer our patients to Community Pharmacists for minor illness conditions for a same day consultation. Further information can be found on our CPCS page
NHS 111 Symptom Checker
111 online can tell you where to get help and advice with symptoms, general health and prescriptions
Self-Care and Self Referrals
Help and support available from many National and Local Organisations or self refer without having to see a GP
There is also plenty of information available via the NHS website
Book an Appointment
Book an Appointment
- Speak with our reception team to book an appointment by calling us on 020 8678 5420.
- You will be asked for information on your condition to ensure that you get the right care, in the right way, from the right person.
- Speaking with our reception team at the front desk.
- You will be asked for information on your condition to ensure that you get the right care, in the right way, from the right person.
- Complete an online consultation.
- All online consultations are reviewed by a clinician and patients are contacted directly either via phone, text or email (as applicable) by the end of the next working day. We are able to receive a maximum of 50 submisions per day and the online consultation platform closes in the afternoon. Controlled access in healthcare is crucial to ensure the safety, efficiency and fairness of the services we provide.
What if I Need Urgent Care On The Day?
We offer an emergency Doctor telephone service between 8:00am to 11:00am and 1:30pm to 5:00pm, Monday to Friday. Please be advised that capacity is limited and only emergency cases can be dealt with. If we have hit capacity and are unable to add you to the list, patients will be advised to call NHS 111 who are available 24 hours a day for medical advice and can arrange emergency care. Alternatively, you can visit your local pharmacy for advice about minor ailments such as sore throats, diarrhoea and vomiting and coughs and colds.
Call our reception team on 020 8678 5420 – they will take your details and talk through your concerns.
If our reception team add your name to the emergency list, you will receive a call back the same day, usually within two hours. If you have a non-urgent query, our reception team will help signpost you to the right place.
The majority of emergency calls are resolved over the phone by our doctors, but sometimes we will ask you to visit the practice for an examination or a face-to-face discussion.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
If you are unable to come to the surgery, please try to make your request for a visit before 11am and if possible please tell the receptionist the reason why you are requesting a visit so that we can prioritise these calls.
Where possible you will see your usual doctor.
In the time it takes a doctor to see one patient at home, we can see four patients in the surgery, so we appreciate it if you can come to the surgery when ever possible.
Visits are usually made after morning surgery, or early afternoon.
Change or Cancel an Appointment
A minimum of 1 hour's notice must be given to successfully cancel an appointment. Where inadequate notice is given of your intention to cancel an appointment, the appointment will not be cancelled and this will be flagged as a 'Did Not Attend' on your record.
You can cancel your appointment via text. All patients should receive a text reminder 1 day before their scheduled appointment. You can simply respond with the word 'CANCEL' should you wish to cancel your appointment. If you have recently updated your contact details, please update the practice here.
Important
Our practice currently loses around 3,000 GP appointments a year due to patients failing to attend or cancel their appointments. This costs the NHS around £70,000 a year, increases wait times, and wastes valuable appointments that could be used by other patients.
Repeated failure to attend and cancel booked appointments is a significant waste of NHS resources and may lead to a review of your registration at the practice.
Out of Hours
Enhanced Access
Ask at reception for enhanced access information
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.